Job Responsibilities:

1. Service & Parts Coordination performing located in DAME HQ in Dubai to deliver very effective Spare Parts Support to customers in Middle East, Near East Region and Affiliates to deliver the following.

• Understand and manage customers & affiliates service & spare parts requirements keeping Promptness Reliability and Kindness which is the fundamental to DAIKIN
• Manage efficient support to DAME affiliates and Distributors and customers on parts & service
• Process customer and affiliates orders in SAP & DAM on time and improve customer satisfaction
• Achieve monthly and yearly service & spare parts billing and profit margin target
• Monthly Service & Spare Parts Reports adhering to deadlines
• Report on open orders, order booking for customers and affiliates with evaluation.
• Analyzing the service & parts billing and invoice submission each month on all aspects and follow up with customers for payment
• Play a lead role as SAP key user and implement new initiatives to optimize process and productivity
• Act as a custodian of customer satisfaction for GCC, NE customers and affiliates
• Logistics responsible for all GCC, NE and affiliates shipments. Handle all export shipments with relevant docs
• Close coordination with 3PL warehouse, factory warehouse and customers forwarders for shipment collection
• Manage shortage and damage claims from customers and affiliates
• Procure parts from factories and manage drop shipments to customers and affiliates
• Invoice Submission – prepare and submit LC / CAD/ SBLC etc. docs to finance for payment collection
• Support African customer service, planning, procurement, logistics functions in the absence of the responsible person.

2. KPI responsibility

1. Customer Satisfaction
2. Achieving Service & Parts Target

Job Requirements:

Experience & Knowledge:

• Minimum 3 -5 Years of experience
• Good in reporting & presenting
• ERP or SAP knowledge
• Proficiency in MS Office
• Good Knowledge on logistics requirement of UAE, Jebel Ali FZE, GCC & NE region
• Excellent networking and time management skills

Education:

• Graduate Degree 

Skills:

• English Speaking Skills (both verbal & written)
• Good Analytical Skills
• Meeting organizing & conducting skills
• Proficient working knowledge of Excel and Power Point and other MS tools.

Personality Attributes:

• Highly flexible in working with multicultural organization
• Good internal communication skills
• Results Oriented and Team Player
• Customer Service Oriented

Preferred:

• Willingness to work under pressure and take challenges.
• Working Knowledge on ERP system

Additional Comments:  (not mandatory but can be an advantage)

• Experience working with HVAC Products