Service Coordinator

Dubai, UAE

Daikin is the leading global manufacturer and supplier of HVAC (heating, ventilation and air conditioning) equipment, including heat pump and refrigeration solutions. The company provides innovative, premium quality indoor climate management solutions to meet the changing needs of our residential, commercial and industrial customers.

Job Responsibilities:

  • Handle Spare Parts & Service Operation process on DSM. Creates WO, delivery notes, technicians time accounting, invoicing & follow up on payments if any.
  • Work on CRM( Salesforce), follow up until completion with Service Operation & customers.
  • Follow up & completion of time bound task & report to Service Administrator.
  • Apply Gate passes for Site access.
  • Managing Tools Inventory
  • Lease Fleet management – Contracts, PO and Invoices
  • Invoices for Commissioning & Internal Service jobs.

Job Requirements:

Experience & Knowledge:

  • Knowledge of Service Business – Similar industry
  • Should have financial understanding (Cost & Revenue & Profit) & understand Customer Satisfaction.
  • Prefer to have experience in SAP
  • Experience on sales force will be added advantage.

Education:

  • Commerce Graduate

Skills:

  • Well versed with computer & usage of excel, words and power points
  • Able to generate qualitative report towards customer and management
  • Customer Handling, Verbal & written communication skills are mandatory
  • Multi-tasking

Personality Attributes:

  • Result Oriented & team player
  • Customer Handling skill / knowledge

Preferred:

  • With relative experience in local market
  • Should be equipped with driving license and easy to move around as needed
  • Speed is the key working as service coordinator.

KPI:

  • Repair Quotation to be converted into WO timely and WO to be invoice immediately once marked as work complete by operation with signed completion report from customer.
  • Invoice Submission towards customer and get the acknowledgement.
  • All internal WO to be invoice
  • Customer satisfaction
  • Service Financial reporting/Monthly Service closing

 

 

We Offer

Daikin Middle East and Africa offers a varied and international feature, where you can work independently and where you can take initiative. You will work in a solid and growing company which is a world leader, encouraging its employees to flourish. You will be part of a professional and dynamic team, where team spirit is put forward. You will benefit from extensive internal and external coaching.

Daikin Middle East and Africa offers a package of competitive salary related to experience/talents.