Service Sales Coordinator

Dubai, UAE

Daikin is the leading global manufacturer and supplier of HVAC (heating, ventilation and air conditioning) equipment, including heat pump and refrigeration solutions. The company provides innovative, premium quality indoor climate management solutions to meet the changing needs of our residential, commercial and industrial customers.

Job Responsibilities:

  • Provide back office support to Service Sales Engineers with the following Task
  • Preparing Service Quotation, AMC proposals with predefined formats
  • Monitor Service Sales Enquiry on daily basis and maintain the records & follow ups.
  • Service Order processing eg. Customer creation in system, credit approvals, Service Sales Report for job(transfer sheet) and submit to Service Coordinator for execution. 
  • Updating service enquiry & quotation records and updating on CRM against all Service Sales Engineers
  • Maintaining enquiry, quotation, order status reports and updating on daily basis and reporting to management as required.
  • Submit monthly KPI of enquiry response time( enquiry to quotation)
  • Follow up for renewals of maintenance contracts directly with customers.
  • Follow up of payments if necessary 

Job Requirements:

Experience & Knowledge:

  • Should have good multitasking skills as coordinator.
  • Excellent MS office ( Excel, Word & PPT) is required to carry out the job
  • Good English writing skills( proposal making) to make comprehensive offers
  • Technical Background

Preferred:

  • Similar field with 2 to 5 years’ experience is an advantage

KPI's

  • Daily Updates  of Sales Quotes
  • Weekly updates of Sales Engineer – Activity , Quotes and Orders
  • Update of Database of Service business

Competencies:

  • HVAC Service business back ground
  • Good in MS Excel, Word & Power Point
  • Good verbal and written communication skill in English
  • Good inter-personal skills
  • Good team player
  • Analytical skills

 

 

We Offer

Daikin Middle East and Africa offers a varied and international feature, where you can work independently and where you can take initiative. You will work in a solid and growing company which is a world leader, encouraging its employees to flourish. You will be part of a professional and dynamic team, where team spirit is put forward. You will benefit from extensive internal and external coaching.

Daikin Middle East and Africa offers a package of competitive salary related to experience/talents.